Fine Line Designs does not accept returns or exchanges on wood signs or clocks. Cancellations are accepted only within 24 hours. If you wish to cancel and it has been more than 24 hours, we will gladly provide store credit. On a case by case basis, we will cancel your order if the item can be restocked. We do not accept cancellations for custom orders as this type of order requires a great deal of time to discuss, create and make availability for.
Please notify us, via email immediately if you have any changes or need to cancel your order. Customer satisfaction is our number one priority and we strive for quality. If you have any questions or concerns about your item or order, please contact us so we can work together to resolve any concerns. We are here to work with you.
You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that we provide after contacting us.
If you wish to return the items to the nearest return address, please contact us and we will respond within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with a credit card for your refund to appear.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumer for the return of the product.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own expense unless a mistake is made by Fine Line Designs.
We will only use your billing address and contact information:
*To communicate with you about your order
*To fulfill your order
Customer satisfaction is our number one priority and we strive for quality. If you have an questions or concerns about your item, please contact us so we can resolve any concerns. We are here to work with you.